Privacy Policy

Introduction

Clear Dynamics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

We value your trust and strive to be transparent about our data practices. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

Personal information is data that can be used to identify you directly or indirectly. The personal information we may collect includes:

• Contact Information: Name, email address, postal address, phone number
• Identity Information: Date of birth, passport details, nationality (when necessary for booking travel services)
• Financial Information: Payment card details, billing address
• Travel Preferences: Dietary requirements, accessibility needs, travel interests
• Account Information: Username, password, account settings
• Communications: Records of your correspondence with us

Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

• Usage Data: Information about how you use our website and services
• Technical Data: IP address, browser type and version, operating system, referring website, pages viewed, time and date of your visit
• Location Data: General geographic location based on IP address
• Device Information: Device type, screen resolution, browser settings

How We Collect Information

We collect information through various methods:

• Direct Interactions: When you fill out forms, create an account, subscribe to our newsletter, request information, book tours, or communicate with us
• Automated Technologies: When you browse our website, we automatically collect certain information through cookies and similar technologies
• Third Parties: We may receive information about you from third parties such as business partners, service providers, and publicly available sources

How We Use Your Information

We use your information for various purposes, including:

• Providing Services: To fulfill your tour bookings, process payments, and deliver the services you have requested
• Customer Service: To respond to your inquiries, provide support, and address feedback or complaints
• Personalization: To tailor content, recommendations, and offers based on your preferences and past interactions
• Communication: To send you updates about your bookings, administrative messages, and marketing communications (if you have opted in)
• Improvement: To analyze usage patterns, conduct research, and improve our website, products, and services
• Security: To detect, prevent, and address technical issues, fraud, and security breaches
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and policies

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you (e.g., booking tours, processing payments)
• Legitimate Interests: Processing necessary for our legitimate business interests, provided these interests don't override your rights
• Consent: Processing based on your specific consent for certain activities (e.g., marketing communications)
• Legal Obligation: Processing necessary to comply with legal requirements

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processors, IT service providers, customer service providers, marketing partners)
• Travel Partners: Hotels, airlines, local tour operators, and other travel service providers necessary to fulfill your booking
• Business Partners: Trusted companies with whom we collaborate to offer joint promotions or services
• Legal Authorities: When required by law, court order, or governmental regulation
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to your personal information we hold
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information in certain circumstances
• Restriction: You can request restriction of processing of your personal information
• Data Portability: You can request transfer of your personal information to you or a third party
• Objection: You can object to processing of your personal information
• Withdrawal of Consent: You can withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Types of Cookies We Use

• Essential Cookies: Required for the operation of our website (e.g., logging in, remembering items in your shopping cart)
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
• Functionality Cookies: Allow our website to remember choices you make and provide enhanced features
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver more relevant ads

Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to control cookies through their settings preferences. For more information about how to manage cookies, visit www.allaboutcookies.org.

Please note that disabling certain cookies may impact your experience on our website and limit the availability of some features.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws different from those in your country. When we transfer your information to other countries, we will implement appropriate safeguards in accordance with applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Clear Dynamics
9 Dylan Springs Lake
Fredberg NE29 7BG
United Kingdom

Email: [email protected]
Phone: +44 647 404 0170

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.